Wireless Lan Security Issues

Customer Relationship Management (CRM) is the heart and centre of most businesses and industries in the world today. It is the deciding factor that drives businesses by ensuring that customers are kept satisfied enough to keep coming back. It’s a discipline that most organizations have found increasingly beneficial to invest in. Technology vendors have also seen the benefit and potential in manufacturing state-of-the-art software solutions that are capable of managing and handling the business processes of most organizations.

To remain internationally competitive, there’s an urgent need for individuals and businesses to incorporate the principles of effective customer relationship management. The major CRM Vendors are Oracle, SAP and Microsoft. Other CRM technologies also exist that can serve the ever-evolving needs of organizations but these three solution providers are the major ones and they own a fair share of the market. CRM solutions and applications are continually evolving to improve the relationship between organizations and their customers.

How CRM helps to build Relationships with Customers Customers’ needs are constantly evolving and it is no longer news that they are king. CRM solutions exist in a bid to build long-lasting relationships with these customers that all parties would benefit from. These solutions are developed with the sole objective of satisfying and exceeding the expectations of customers so that these customers may be retained for a lifetime and the practicing organizations can benefit from these relationships.

Other major applications of customer relationship management are discussed as follows: • CRM assists in maximizing the potential value of every customer; these benefits are seen in the overall corporate performance and optimal use of data within the organization • CRM provides a platform for dealing with all customer concerns and issues that are related to the business. CRM Solutions also provide reports that are useful in developing marketing strategies and plans

• CRM also provides a platform for evaluating the needs of customers, determining which aspects of the business need improvement, ascertaining the level of frontline service and prioritizing the organization’s goals in a bid to retain customers and gain new ones (CRM Landmark, n. d. ). Describe the three CRM technologies used by marketing departments SAP is one of the major technologies used for marketing in most organizations today. The SAP Customer Relationship Management (SAP CRM) software is part of a comprehensive software suite known as the SAP Business Suite.

It reduces costs and enhances decision-making with a long-term view. The software has features that can support core business functions such as marketing, sales, partner channel management, service, interaction center, web channel and business communications management (SAP, 2009). Oracle’s CRM solution is based on information-driven sales, marketing and service. It has an open-standards architecture that can easily be integrated into any existing framework in most organizations.

It has the capability to isolate and streamline key business processes, improve the quality of data used for decision making and ensure that key decisions are made by people that have access to the same source of data. Oracle has a robust range of CRM applications that can be deployed in almost any type of location and during any phase of CRM introduction (Oracle, 2009). Microsoft invented a solution known as the Microsoft Dynamics CRM Solution. Microsoft’s CRM solution focuses on communication as the core aspect of customer relations. It provides a solution that helps to define an effective method of communication and collaboration.

It has a platform through which sales, service and marketing staff can share information in a manner that is seamless for the overall benefit of the customer. Through the software, it is possible to establish an overall view of sales trends, buying patterns, consumer behaviour and track the results of customer service on a real time basis. One major advantage that Microsoft CRM holds is its easy integration with existing Microsoft products such as Outlook, SharePoint portal, web browsers, mobile devices and other office applications (Microsoft Corporation, 2009).

Describe and differentiate the CRM technologies used by sales departments and customer service departments. Sales and customer service work hand-in-hand. There’s no way to accomplish one without the other. Technologies that focus on sales basically help to automate sales processes without identifying what exactly the customer wants. On the other hand, technologies that focus on CRM help in designing successful campaigns, building on what the customer wants and how the customer can be successfully retained (CRM Landmark, n. d. ).

Most CRM vendors now realize that these two applications work together and have resorted to producing them in a single package. CRM technologies used by sales departments and customer service departments are often similar. Most vendors package these applications in a manner that allows both departments to fully utilize the CRM software. Conclusion IT plays a major role in the deployment of CRM solutions. It acts as an enabler for ensuring that customers continually have access to what they need and when they need it. It is no doubt that CRM solutions are a worthwhile investment and are here to stay.

For these applications to work, it is necessary to provide people with the right skill sets and training facilities that will ensure that up-to-date technologies are maintained and deployed. In addition, CRM technologies need to be planned and staff must be guided through a comprehensive change management program to ensure a successful deployment. It will be exciting to see what the future holds for these software solutions. References CRM Landmark. (n. d. ). The Differences Between Sales Force Automation and Customer Relationship Management.

Retrieved April 27, 2009, from CRM Landmark: http://www. crmlandmark. com/crmjourney_sfaandcrm. htm Microsoft Corporation. (2009). Microsoft Dynamics CRM. Retrieved April 26, 2009, from Microsoft Corporation: http://www. microsoft. com/dynamics/crm/default. mspx Oracle. (2009). Customer Relationship Management. Retrieved April 27, 2009, from Oracle: http://www. oracle. com/applications/crm/index. html SAP. (2009). SAP CUSTOMER RELATIONSHIP MANAGEMENT. Retrieved April 27, 2009, from http://www. sap. com/solutions/business-suite/crm/businessbenefits/index. epx

Calculate the price
Make an order in advance and get the best price
Pages (550 words)
*Price with a welcome 15% discount applied.
Pro tip: If you want to save more money and pay the lowest price, you need to set a more extended deadline.
We know how difficult it is to be a student these days. That's why our prices are one of the most affordable on the market, and there are no hidden fees.

Instead, we offer bonuses, discounts, and free services to make your experience outstanding.
How it works
Receive a 100% original paper that will pass Turnitin from a top essay writing service
step 1
Upload your instructions
Fill out the order form and provide paper details. You can even attach screenshots or add additional instructions later. If something is not clear or missing, the writer will contact you for clarification.
Pro service tips
How to get the most out of your experience with MyStudyWriters
One writer throughout the entire course
If you like the writer, you can hire them again. Just copy & paste their ID on the order form ("Preferred Writer's ID" field). This way, your vocabulary will be uniform, and the writer will be aware of your needs.
The same paper from different writers
You can order essay or any other work from two different writers to choose the best one or give another version to a friend. This can be done through the add-on "Same paper from another writer."
Copy of sources used by the writer
Our college essay writers work with ScienceDirect and other databases. They can send you articles or materials used in PDF or through screenshots. Just tick the "Copy of sources" field on the order form.
See why 20k+ students have chosen us as their sole writing assistance provider
Check out the latest reviews and opinions submitted by real customers worldwide and make an informed decision.
Business and administrative studies
Thank you
Customer 452773, March 19th, 2023
Business and administrative studies
Excellent job
Customer 452773, March 9th, 2023
Business and administrative studies
excellent work
Customer 452773, March 9th, 2023
Thank you for your hard work and help.
Customer 452773, February 13th, 2023
Business and administrative studies
excellent job
Customer 452773, March 12th, 2023
Business and administrative studies
Customer 452773, February 23rd, 2023
Criminal Justice
The paper was not accused of plagiarism and was written very well. I will let you know the grade once it is graded. Thank you
Customer 452671, April 26th, 2021
Impressive writing
Customer 452547, February 6th, 2021
Business and administrative studies
Customer 452773, March 3rd, 2023
Love this writer!!! Great work
Customer 452597, April 5th, 2021
Business and administrative studies
excellent work
Customer 452773, March 12th, 2023
Social Work and Human Services
Although it took 2 revisions I am satisfied but I did receive it late because of that.
Customer 452603, March 25th, 2021
Customer reviews in total
Current satisfaction rate
3 pages
Average paper length
Customers referred by a friend
15% OFF your first order
Use a coupon FIRST15 and enjoy expert help with any task at the most affordable price.
Claim my 15% OFF Order in Chat

Sometimes it is hard to do all the work on your own

Let us help you get a good grade on your paper. Get professional help and free up your time for more important courses. Let us handle your;

  • Dissertations and Thesis
  • Essays
  • All Assignments

  • Research papers
  • Terms Papers
  • Online Classes



eskişehir eskort



eskişehir eskort

Live ChatWhatsApp