The functions performed by various telecommunications departments

The implementation of a telecommunications project is an intricate process that requires the input of a variety of separate units. When an organization or any institution decides to put in place an Information Technology system, it must follow a systematic procedure that begins with the determination of the fact whether the project is necessary, whether it is economically viable, how it is going to operate and be maintained and finally the interface that must be put in place to assist its users and clients.

That is why there are several departments in charge. The Planning Department plays the role of qualitatively analyzing a telecommunications project. After the need for the project has been identified, it is the planning department that deliberates on the best implementation approach. There needs to be linear analysis so that the costs of project implementation can be optimized, and to ensure that the final system put in place serves the function which it was intended to; which is increasing the efficiency of operations.

The development department is in charge of the actual project implementation. This is usually a technical department comprised of engineers and information scientists. It is in charge of laying the actual physical infrastructure and all the other support components. The Operations department is involved with making sure that the system already put in place by the development group is functioning optimally at all times.

This requires constant maintenance and upgrading to remain in phase with advances in technology. Administrative services ensures that the IT project meets required standards of privacy or any other compatibility issues that are recommended depending on the type and application of the system. This department works in close collaboration with the help desk. The help desk on its part handles any queries which may arise from users of the telecommunications system.