STRAYER BUS430 WEEK 2 QUIZ 1 LATEST 2016
Question 1
3 out of 3 points
A support process could be any of the following except
a. assembling automobiles
b. purchasing materials and supplies
c. managing inventory
d. installing a product
Question 2
3 out of 3 points
Service organizations generally
a. are in close proximity to the customer
b. rely on physical inventory
c. take advantage of patents
d. can delegate human behavior and marketing skills
Question 3
3 out of 3 points
In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?
a. Operating system processes lead to customer needs and expectations, which lead to customer benefit package.
b. Customer benefit package leads to customer needs and expectations, which lead to operating system processes.
c. Customer needs and expectations lead to customer benefit package, which leads to operating system processes.
d. Customer needs and expectations lead to operating system processes, which lead to customer benefit package.
Question 4
3 out of 3 points
A golf simulator in a retail sports store is an example of
a. non- durable goods replacing services
b. primary good
c. goods content
d. biztainment
Question 5
3 out of 3 points
Which of the following is not a key activity of an operations manager?
a. translating market knowledge into goods, services, and processes
b. continually learning and adapting to global and environmental changes
c. managing cash flows and strategic investments
d. exploiting technology to improve productivity
Question 6
3 out of 3 points
Service management skills would include all of the following except
a. accounting and finance
b. knowledge and technical expertise about operations
c. marketing and cross-selling
d. human interaction
Question 7
3 out of 3 points
Which one of the following is not an example of biztainment?
a. iPhone applications
b. automobile leasing
c. product demonstrations
d. virtual factory tours
Question 8
3 out of 3 points
The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on
a. quality
b. efficiency
c. quality
d. time
Question 9
3 out of 3 points
The quality revolution is most related to
a. continuous improvement
b. mass production
c. time-based competition
d. service
Question 10
3 out of 3 points
Which of the following is not a current challenge to OM?
a. globalization
b. technology
c. quality
d. mass production
Question 11
3 out of 3 points
A customer benefit package (CBP) includes
a. only core offerings
b. only peripheral offerings
c. either core or peripheral offerings but not both
d. both core offerings as well as peripheral offerings
Question 12
0 out of 3 points
Which is generally related to service operations?
a. tangible product
b. need for flexible capacity
c. separation of production from consumption
d. large amount of inventory
Question 13
3 out of 3 points
The three issues that are at the core of operations management include all of the following except
a. cost
b. quality
c. utilization
d. efficiency
Question 14
3 out of 3 points
Which of the following would be the lowest in goods content and highest in service content?
a. fast food restaurant
b. attending a theater production
c. getting an oil change for your car
d. filling a medical prescription
Question 15
3 out of 3 points
Computer software would be an example of
a. an intangible good
b. a nondurable good
c. a service
d. a value creation process
Question 16
3 out of 3 points
From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered
a. pre-production services
b. production processes
c. post-production services
d. value creation
Question 17
3 out of 3 points
____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.
a. Preproduction service
b. Value proposition
c. Operational structure
d. Value chain integration
Question 18
0 out of 3 points
In the value chain model for a hospital, patients, drugs and staff would be considered
a. suppliers
b. inputs
c. processes
d. outputs
Question 19
3 out of 3 points
Outsourcing is
a. the same as offshoring
b. the opposite of vertical integration
c. the opposite of backward integration
d. the same as diversifying
Question 20
3 out of 3 points
The first, second, and third waves of outsourcing experienced by the U.S. are
a. goods-producing jobs, simple service work, skilled knowledge work
b. simple service work, goods-producing jobs, skilled knowledge work
c. simple service work, skilled knowledge work, goods-producing jobs
d. skilled knowledge work, simple service work, goods-producing jobs
Question 21
0 out of 3 points
A competitively dominant customer experience is often called a
a. perceived benefit
b. preemptive strike
c. moment of truth
d. value proposition
Question 22
3 out of 3 points
For a restaurant, order-taking, bill payment and home delivery would be considered
a. services
b. inputs
c. processes
d. outputs
Question 23
3 out of 3 points
The United States has experienced three waves of outsourcing. Which of the following is not one of the waves?
a. skilled knowledge work
b. mass customization
c. simple service work
d. goods-producing jobs
Question 24
0 out of 3 points
Which of the following is not a component of a value chain?
a. goods and services
b. information
c. sources of labor
d. financial transactions
Question 25
3 out of 3 points
Operational structure of the value chain deals with
a. management hierarchy
b. vertical integration
c. configuration of resources
d. culture
Question 26
3 out of 3 points
Which of the following is not normally considered a variable cost?
a. labor
b. transportation
c. equipment lease
d. material
Question 27
3 out of 3 points
When break-even analysis is applied to an outsourcing decision, the breakeven quantity is
a. the ratio of fixed costs to the difference between variable outsourcing cost and variable in-house production cost
b. the ratio of the difference between variable outsourcing cost and variable in-house production cost to fixed costs
c. the product of the variable costs times the fixed costs
d. the product of the variable costs times the production quantity
Question 28
0 out of 3 points
A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.
a. breakeven point = 7,000 units; outsource
b. breakeven point = 7,000 units; make in-house
c. breakeven point = 11,667 units; outsource
d. breakeven point = 11,667 units; make in-house
Question 29
3 out of 3 points
“The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of
a. proportionality
b. competitiveness
c. value
d. equity
Question 30
0 out of 3 points
____ integration refers to acquiring capabilities at the front of the supply chain, whereas ____ integration refers to acquiring capabilities toward the back end of the supply chain.
a. Vertical, horizontal
b. Upward, downward
c. Forward, backward
d. Backward, forward
