Killer applications in Government offices: Discussion

Over the last five years almost everybody has fallen victim of technology proliferation in government offices. It is common to find PCs, voice mail applications, answering machines, fax machines, and other related hardware on many desks. Technology is indeed reversing the way people do things. Whether the reversed and dynamic way is increasing individual productivity is a mystery that is often unnoticeable. Advent of enhanced technology in non-white collar jobs has truly led to high productivity. However, this is not true for white collar jobs.

Basically, it appears that technology has not brought same goodies in office setting as it has in other fields. This may be partly due to absence of adequate measurement. It is not easy to ascertain productivity in non manufacturing jobs. On the other hand, it is the case that human beings are not good at realizing potential embedded in technology. In itself, technology is not capable of producing enhanced services. If one is working in an office that has increased its access to computers and computer applications, it is vital that one understand why increased productivity does not follow automatically.

A necessary and or desirable computer program that when applied increases productivity or sales of an already existing computer application can be referred as a killer application. Currently many governments have set up telecentres by embracing information and communication Technology (ICT) throughout the country. This is part of technology based e-center application to monitor service delivery in government offices. It provides public with affordable and meaningful information on service delivery. The e-center applications have increased the productivity of both public service providers and government officers.

Being aware that somebody somewhere is monitoring and keeping record over internet of where, when, and how one delivers his or her service to entire public is challenging. This explains why the application has gone unnoticed for many years. In conclusion, besides increasing productivity, e-center applications can enhance accountability and effectiveness in government operations and services, improve government service to businesses and industry, and more significantly, modernize and enable efficient service delivery to the public. References Harris, K. (2005) ICT for service delivery, e-center for Society & policy making, UNDP: Task Force.

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