For My Health Care Interview Paper
She works with me at Trihedral in Cincinnati, OH, as an Insurance Coordinator. Also, she is a University of Phoenix graduate class of 2012. I work very close with Tomcat Goodwin in the Insurance Verification department, as an Outpatient Surgery Financial Counselor Rep II. In my paper will discuss my interview I had with her. During the interview, she described her primary responsibility, her career path and did her college education prepare for her current job. She will discuss her length of employment at Trihedral , and identify the customer she assist.
She gave me information for education requirements to become an Insurance Coordinator, and grow in the health care field. Lastly, she explained how she interacts with others in their environment. To become a Health care Insurance Coordinator formal education along with well versed knowledge on various health insurance policies. Tomcat G (2014) suggests that an individual needs to be current on different health care policy, so they can coordinate the patient’s benefits. The Insurance Coordinator has several responsibilities for assisting patients, health insurance companies, and various departments within the company.
Tomcat G. (2014) says, “As an Insurance Coordinator you will be responsible for assisting patients in dealing with the health insurance claims. It’s your job to contact insurance companies and patients regarding outstanding balances. The person must be initiative to resolve and research billing issues. ” Tomcat daily routine consists of preparing administrative and functional reports for our manager. She prepares invoices on behalf of the department manager. Finally, job duties include receiving incoming calls, and making outbound calls to other divisions.
She has to have good communication skills. Growing up Tomcat always had a passion of helping others. As a little girl she planned to be a fire fighter, but she got older she found a passion for the healthcare field. When her grandmother become ill and she discovered the lack of health care coverage her grandmother had. During her grandmother illness, Tomcat came across a few people and seeing the passion they had in their eyes to help others. Tomcat wanted that same feeling, while working with the community. After her grandmother passed away, she decided to go o school and study healthcare.
Tomcat wasn’t interested in being a physicians or nurse; she wanted a road less traveled. She knew she wanted to do something in healthcare, but what she didn’t know. After, several conversations with her Academic advisor, Tomcat knew she was making the best decision of life. Tomcat gradated from the University Of Phoenix 2012, with BBS in Healthcare Admit Management. She is currently working on her MBA at the University of Phoenix. Her long term goal is to be the director of Oral Surgery. Tomcat G feels that University of Phoenix prepared for the lath care industry.
Her education prepared different promotions at Trihedral. Tomcat encouraged me to return back to school, and complete my degree. Tomcat has worked at Trihedral for 8 years and within these years she has been promoted 4 times to higher levels in the company. The department she works in goes beyond the job requirement. We help family members manage emotional and financial challenges of caring for their family members or loved ones. To be in this department the employee must have sympathy and compassion towards the customer. The employee customer will change day o day based on the employee is working.
At times my customer may be the health insurance company; am calling them to verify coverage and co payments for the patient. A few calls later my customer maybe the claims department, and other various departments. Tomcat feels that working in health care you were different hats to get the job done correctly. Tomcat thrives on being a leader in patient satisfaction through excellence and quality care to any customer. Trihedral is physicians, hospitals, and communities working together to help people live better. Trihedral is located in Cincinnati, OH.
