Creating value

When it comes to the housing finance sector in India, one name stands out distinctively: HEAD – a market leader and an innovator. We have consistently revised the benchmarks of housing finance products and services. Being a pioneer and leader in a nascent market has not stopped us from aspiring for challenging goals. The World Bank considers us a model private sector housing finance company in developing countries. We provide consultancy services and technical assistance for ewe and existing institutions.

Our executives undertake consultancy assignments related to housing finance and urban development directly or on behalf of international agencies worldwide. We also share our expertise through Training Programmer at our own Training Centre in Loan, India or at the client’s location. Delegates from several countries have benefited from participating in these programmer. A senior executive of HEAD was the former President of the International Union for Housing Finance (UHF), which is a non-profit trade association, with members from 60 countries worldwide.

The objective of JIFF is to make housing credit affordable and more available around the world. On the domestic front, our executives help formulate national housing policies and strategies. In fact, we have been invited by the Government of India to Join a number of committees and task forces related to housing finance, urban development and capital markets – a task that we are proud to be part of. HEAD Centre for Housing Finance Our training facility, Centre for Housing Finance (CHEF), is located 120 SMS from Iambi, in the tranquil environs of Loan, a hill station, 2,000 feet above sea level.

Some of the key features of our Centre are: State-of-the-art technology in the training rooms Syndicate rooms for group work Well-equipped library Residential accommodation that provides comfort and relaxation Dining facilities offering a variety of cuisine Indoor and outdoor recreation facilities Technical Assistance (TA) The objective of the TA is to offer specific deliverables and support the Client in all aspects relating to mortgage finance operations which include loan origination and recoveries, marketing and distribution strategies, accounting and management information systems, resource manipulation and information technology support. Who would review and advise the Client on products, systems and procedures, including developing new products and designing marketing strategies. These experts would visit the Client and work closely with its officials to understand the external environment in which the Client functions and thereafter make recommendations visa-avis strategies, products, policies, systems and procedures. Our experience makes the difference Training Programmer Our training programmer are specially designed to be a blend of learning and practical experience. We offer a variety of training courses for senior and middlemen management executives and line staff.

Some key programmer offered are: Housing Finance Management Loan Origination and Credit Risk Management Managing Customer Service in Financial Organizations Building High Performance Teams Resource Manipulation – Issues in Managing and Marketing Training The Trainers – A Multi Dimensional Workshop We also custom- design programmer based on organizational needs. Training specific Current Programmer Housing Finance Management – 2010 (HEM-2010) November 28 – December 5, 2010 at CHEF, Loan, India. The week long residential programmer on Housing Finance Management encompasses all the prime functions of a specialized Housing Finance Institution. Through specialized modules, the programmer will focus on various housing finance systems and best practices, credit evaluation, emphasis on customer needs, product development, marketing, managing competition and distribution channels, effective internal control systems and mechanisms, resource manipulation and risk management systems.

In addition, a field visit to an HEAD office will also give participants a practical perspective of the housing finance business. HEM-2010: Programmer Outline

Day 1 : Sunday, November 28, 2010 w Assembling ; Bonding

Day 2: Monday, November 29, 2010 w Introduction to the programmer w Overview of Housing Finance Systems w Loan Origination and Assessment of Risk

Day 3: Tuesday, November 30, 2010 w Product Development, Marketing and Distribution Channels w Legal and Technical Appraisal w Developer/Builder Relationships and Products

Day 4: Wednesday, December 01 , 2010 w Loan Accounting Practices – Systems and Controls w Credit Risk Management w Process Development for Efficient Credit Risk Management

Day 5: Thursday, December 02, 2010 w Day visit to an HEAD office

Day 6: Friday, December 03, 2010 w Corporate Functions – Management Information Systems w Business Strategy and Budgeting w Managing Service Delivery Processes

Day 7: Saturday, December 04, 2010 w Resource Manipulation w Risk Management Systems and Development of Secondary Mortgage Markets w Open House Session

Day 8: Sunday, December 05, 2010 w Departure from CHEF, Loan v Subject to change Fees: US $ 3,000* for first participant. US $ 2,750* from second participant onwards accommodation, refreshments during breaks, meals, training costs, course material and to and fro airport transfer. Note: Accommodation will be on a double occupancy basis. For single occupancy an additional amount of IIS$ 750 plus service tax @ 10. 30% will be charged.  Subject to availability What our participants said… Feedback from Housing Finance Management Programmer The classroom experience was invaluable in opening up all aspects of Housing Finance Management.

I have taken with me many insights that I intend to apply to what I hope will be a long career in Housing Finance. The free flow of ideas from participants representing 1 5 countries and 17 organizations also added immensely to he richness of the programmer. Cynthia Kanata, Housing Finance, Kenya (WFM 2007) It was a very wonderful experience at the HEAD Training Centre, where there was an optimal combination of knowledge gaining, sharing of experiences and recreational activities all in the perfect environment. The content of the programmer was so fruitful and have surely added value to our products and services, not forgetting the delicious meals and accommodation.

Jackson Alfred Aloha Zinnia Bank Ltd, Tanzania (WFM 2008) I have attended similar programmer where the tuition cost is more than he entire programmer at WFM but in many cases those programmer were a mere rehearsal of academic notes of the Presenter. WFM 2008 was different in content and methodology; it was very practical in every respect and my reality on housing finance has since changed positively. Joseph Alphorns Tutor Jacobean, Loom Togo (WFM 2008) It was a great pleasure to visit India for the first time – an experience I’ll never forget. The programmer was successful. We shared our experience, knowledge and ideas with each other. Mar Beheaded Egypt Housing Finance Company Egypt (WFM 2009) My experience exceeded my expectations.

I am really touched by the level of knowledge, passion, commitment and insight of the people at HEAD, and the opportunity to share experience with other participants. Islam Nominal PIED of Bangladesh Ltd. Bangladesh (WFM 2009) The course was an eye opener in terms of mortgage lending. It gave me a broader understanding of the various aspects of housing finance. Interacting and learning from various participants showed me that we all had a similar goal/objective that is providing shelter to everyone. Margaret Musher Zambia National Building Society Zambia (WFM 2009) The training was an experience of a life time. I learnt a lot during my interaction with the experts and participants from different countries. Apart from that the network of friends that I made will be cherished for life time.