The globalization of healthcare has occurred because of the increase in services offered outside…

The globalization of healthcare has occurred because of the increase in services offered outside the U.S. and the impact of information technology.

True

False

QUESTION 2

To ensure that a termination process is fair and legal, the organization should:

Conduct routine performance appraisals.

Provide consistent employee feedback.

Communicate employer expectations to the employee.

All are correct.

QUESTION 3

What are characteristics of a high performance work system in the healthcare system?

Employee rewards linked to healthcare outcomes.

Employee understanding of their role in the organization.

Technologically current.

All are correct.

QUESTION 4

What are strategies to deal with workforce shortages?

Redesign work processes and use technology to increase efficiency and employee satisfaction.

Reintroduce a bureaucratic organizational structure with strict guidelines.

Attract a new generation of workers by introducing a flexible organizational culture.

A and C.

QUESTION 5

What is a balanced scorecard approach?

An assessment that focuses on the financial activity of an organization.

An assessment that focuses on the customer management of an organization.

An assessment that focuses on setting both financial and performance objectives.

An assessment that focuses on business operations of an organization.

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