Name three some major sources of guest reservations? What information does this analysis reveal?…

  1. Name three some major sources of guest reservations? What information does this analysis reveal?

  2. Discuss the differences between a confirmed reservation and a guaranteed reservation. What financial implications does each entail?

  3. What does the term blocking of rooms involve? Explain how this is done.

  4. How do you think true integration of the central reservation system and a hotel’s property management system will affect guest satisfaction and the hotel’s financial success?

  5. Why is it necessary to prepare rooms forecast? What are the components of this?

management tool? In addition to the front office manager, who else uses the room forecast?

  1. What does “overbooking” mean? Discuss the legal and financial implications of this practice.

  2. Why is obtaining guest data accurately during the registration process so important?

  3. Who uses these guest data besides the front office? Give some examples of how

incorrect data can affect the guest and the hotel.

  1. What are the major parts of the guest registration process?

  2. Identify some of the requests a guest will have with regard to room selection. How

can a front desk clerk be attuned to the needs of a guest?

  1. 7. Why are establishing and monitoring room rates so essential to the hotel’s profit and-

loss statement?

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