The economic costs of waiting lines vary depending on the business the waiting line is pertaining…
The economic costs of waiting lines vary depending on the business the waiting line is pertaining to. In an example of a grocery store, the cost of waiting lines could be the loss of revenue as customers grow impatient waiting and possibly leaving the store to a competitor. The cost of the waiting lines in this scenario can be significant hence the necessity for the firm to be aware of the time a customer spends in the queue. A very rudimentary but borderline effective method of measuring this is taking into account the average wait time and calculate the cost of the average ticket for each customer lost due to wait time.
In a retail style establishment, the cost of waiting lines is far higher than that of business model similar to that of Disneyland. Disney has luckily been able to minimize costs of waiting lines as the incurred cost of the guest is up front and the cost is now on the onus of the guest rather than the company.
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