Rokiah owns The RH Health Spa in Kuala Lumpur. The customers of The RH Health Spa are people of…
Rokiah owns The RH Health Spa in Kuala Lumpur. The customers of The RH Health Spa are people of all ages who are interested in their health. Rokiah employs two
qualified workers to provide the treatments for customers. Rokiah herself also provides customers with treatments. In addition, she does all the administration such as
ordering inventory, accounts and paying invoices when the spa is closed. The RH Health Spa still uses the original treatment equipment which was purchased when the
business started 10 years ago. Some spas nearby have the latest equipment but these spas charge much higher prices than The RH Health Spa. Rokiah records all the
financial transactions by filling in accounts books by hand. This takes her a long time. Customers book appointments using the telephone and Rokiah later telephones them
to remind them when an appointment is due.
(a) Discuss TWO (2) ways to achieve good quality service at the health spa.
(b) Suggest THREE (3)ways that could help Rokiah improve her business.